Importance of Positive Conflict Resolution in a Team

Team conflict occurs inevitably, but preparing to deal with it in a rational, positive manner can save you from further disruption. Conflict occurs when people have different opinions, lack respect for each other or simply misunderstand intentions. Resolving conflict involves communicating effectively and reaching a compromise. Ignoring dissension eventually takes its toll both mentally and physically. Positive conflict resolution in a team results in better long-term team dynamics.

Agreement

  1. The first step in resolving conflict in a positive manner is getting agreement that a problem needs to be solved. Using active listening skills, each team member should restate what he’s heard, paraphrase key points and summarize his understanding. Positive conflict resolution is characterized by assertive behavior and not submissive or aggressive action. This approach ensures that people can deal with the situation calmly. For example, if two of your employees argue constantly, get them to agree that they have a problem and need to resolve it because it impacts your business operations.

Information

  1. Positive conflict resolution involves gathering information about interests, needs, viewpoints and concerns. Understanding these things enables you to examine the impact to team productivity in an objective manner. When team members acknowledge that other people see things differently, they can attempt to find a solution. For example, if a conflict over the way to approach status reporting arises on your project, gather opinions about frequency, format and distribution from all team members before scheduling a meeting to discuss the issue.

Solutions

  1. Following a positive conflict resolution process requires participants to be open to all ideas. Brainstorming allows the team to generate new ideas and triggers creative thinking. Don’t dwell on complaints and accusations. Consider options you’ve never thought about before. In a small business, people typically need to work closely with the same personnel every day. Continuing conflict erodes morale and distracts people from focusing on work. Keep things positive and you’ll find an innovative solution to your conflicts without provoking further confrontation.

Resolution

  1. Both parties benefit from positive conflict resolution techniques. Discussion may even reveal that what you thought was the cause of the problem is inaccurate, incorrect or misleading. By remaining calm, showing patience and demonstrating respect, you can help resolve problems in a constructive manner. This results in effective long-term relationships and increased productivity. Conflict that results in punishment for one party may result in continued tension, stress and disruption. Focus on positive outcomes and you’ll get better results.